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1. #PRONLEMS WITH SUNTRUST AND ZELLE VERIFICATION#
2. #PRONLEMS WITH SUNTRUST AND ZELLE CODE#
3. #PRONLEMS WITH SUNTRUST AND ZELLE PROFESSIONAL#

#PRONLEMS WITH SUNTRUST AND ZELLE VERIFICATION#

Zelle tells NBC News it uses multi-factor authentication to prevent hacking, but says if a customer overrides that protection by believing a phone scammer, and entering verification codes, there is no way to stop the scam. But within minutes, the caller had access to her checking account and again transferred hundreds of dollars out via Zelle to a disposable cell phone.

She assumed it was all part of their procedure for securing her account. "She got my information from me, she asked me for my password" she said.

Raab said the caller was very nice, and sounded legitimate. "I got a phone call from my bank," Raab said, "and I assumed it was my bank because I recognized their phone number."īut it wasn't really her bank: the con artists were "spoofing" her bank's customer service number.

#PRONLEMS WITH SUNTRUST AND ZELLE PROFESSIONAL#

Several month ago Sarah Raab, another professional who works in Cincinnati's Over-the-Rhine neighborhood, was taken by the same scam call about fraud in her bank account. Once there, they can now use Zelle to quickly get money out of it.Ī recent NBC News investigation found this scam reported by bank customers all over the country. What's scary is that this scam doesn't require a thief to gain access to your ATM card or a blank check they found somewhere, as bank theft required in the past.Īll it takes is a text or call claiming to be from your bank's "fraud department" and they can get into your account.

#PRONLEMS WITH SUNTRUST AND ZELLE CODE#

In fact, to Fifth Third it appeared that he had made all the changes to his account, since he entered a verification code that essentially gave the keys to his account to a scammer. Panicking, he called the bank's customer service number, where he learned the bank had not initiated any fraud call. "They transferred funds to someone I've never met before," he said, Suddenly, Lander watched helplessly as another text alerted him that his brand new Zelle account sent $1,000 to a disposable cell phone number. Lander had never used Zelle before, but it is a money transfer feature (similar to Venmo) that is automatically offered to customers of almost a dozen big banks around the country, including Bank of America, Key Bank, Chase, and Fifth Third. "They changed my user name, my password, my card PIN, and set up a Zelle account." Lander thought everything was taken care of.īut within a few minutes, Lander says, he got a strange text from the bank."My user ID had been removed," he said.Ī few minutes later, he got more alerts from the bank, and that's when he really started to worry. The caller promised to lock the account, and issue him a new debit card. So he did what the phone rep instructed, such as entering a verification code on the log-in page on the bank's app. "He told me they had detected fraud in my account, and they were going to help me take care of that, and set up security measures, and take care of the fraudulent charge," Lander said. With his caller ID showing his bank's number, Lander answered the phone, and immediately worried when the caller explained he was with the bank's fraud department. "The other evening, I got a phone call from what I thought was Fifth Third Bank," he said. As a university employee, he's not the type of person who would fall for a phone scam. It just happened to one Middletown, Ohio man, who showed us how thieves can now con their way into getting thousands of dollars from your checking account.īank's fraud department shows up on phoneĭamon Lander runs a university biology lab at Miami University's Middletown campus.